If your lash supplier has changed the product quality and the newer orders no longer match the version you originally approved, your old product can be one of the most useful references when evaluating a new manufacturer.
You do not need to start from zero.
If you still have an older lash product that represents the quality, appearance and feel you were satisfied with, you can send that product to a new manufacturer together with the newer version that you are unhappy with.
This gives the new manufacturer a much clearer way to understand what changed and which version you actually want to reproduce as the target direction.
Why Does Lash Quality Sometimes Change Between Orders?
A lash product may look similar from the outside but still feel different between production batches.
Changes may appear in areas such as:
- overall lash density
- softness or stiffness
- curl direction
- length balance
- wispy or spiky texture
- band or base structure
- lash symmetry
- tray presentation
- overall finished appearance
Sometimes the difference is small.
But for an established lash brand, even a small change can matter if customers are already familiar with the original version.
Can I Use My Old Lash Product as the Target Reference?
Yes.
If the older product represents the version you originally approved and sold successfully, it can be used as the target reference for a new manufacturer.
The old sample can help communicate details that are difficult to explain only with words or photos.
For example:
- how soft the lash feels
- how dense the finished style looks
- how the curl is balanced
- how the lengths transition
- how the spikes or wispy sections are arranged
- how the band or base feels
- how the lash sits inside the tray
This is especially useful when you do not have a complete original specification sheet.
Should I Send Only the Old Product or Both the Old and New Versions?
If possible, send both.
The older product shows the version you want.
The newer product shows what has changed and what you do not want to continue receiving.
This allows the new manufacturer to compare the two versions directly.
You can also explain the differences in simple terms.
For example:
- “The old version was softer.”
- “The new version is too dense.”
- “The curl changed.”
- “The spikes are not as defined as before.”
- “The outer section became too long.”
- “The band feels thicker than the original version.”
The clearer the comparison, the easier it is to understand your target.
What If I Do Not Know the Original Technical Specifications?
That does not prevent you from starting the evaluation.
Many beauty brands do not have every technical specification from their current supplier.
You may know the product name and SKU, but not the exact material, construction method or production details.
In that situation, the physical product itself becomes an important reference.
The new manufacturer can review the old product, discuss the visible and physical characteristics, and then prepare a sample for comparison.
The final specifications should be confirmed through the new sample rather than assumed from the old supplier’s internal production process.
Can a New Manufacturer Make It 100% Identical?
It is better not to assume that a different manufacturer will produce a completely identical product.
Factories may use different materials, production processes, components and manufacturing methods.
The practical goal is to use the old approved product as the target direction and then develop a new sample that is as close as reasonably possible to the characteristics that matter to your brand.
The final result should always be confirmed through physical sample testing.
What Should I Tell the New Manufacturer to Keep the Same?
Do not only say, “Please make it the same.”
Tell the manufacturer which details matter most.
For example:
- keep the same overall visual style
- keep the softness close to the old version
- keep the density at a similar level
- keep the curl direction consistent
- keep the length balance similar
- keep the spike placement close to the reference
- keep the tray presentation compatible with the brand
If one feature is more important than the others, make that clear.
This helps the manufacturer prioritize the right details during sample development.
What Should I Tell the New Manufacturer to Improve?
You can also use the supplier change as an opportunity to improve specific parts of the product.
For example:
- make the lash slightly softer
- reduce excessive density
- improve the balance between short and long sections
- make the styling more natural
- make spikes more visible
- improve tray presentation
The important point is to separate two things:
What must stay similar to the old approved product?
What do you want the new manufacturer to improve?
Can I Send Photos Before Shipping the Physical Products?
Yes.
Photos are useful for the first evaluation.
You can send:
- photos of the old approved product
- photos of the newer product
- close-up photos of the differences
- tray photos
- packaging photos
- SKU labels
This can help the manufacturer understand the project before you send physical samples.
However, photos cannot show softness, stiffness, exact construction or physical feel as clearly as a real sample.
If close matching is important, a physical reference sample is usually more useful.
Read more about developing lashes from a reference sample or photo.
Should I Send the Packaging Too?
If you want the new manufacturer to understand the complete product, packaging information can also be useful.
You can send or photograph:
- outer box
- inner tray
- product label
- SKU information
- barcode
- style name
- packaging dimensions
This helps the manufacturer understand how the lash product fits into your current brand and retail presentation.
If you want to continue using your existing packaging design, the tray and product dimensions should be checked before assuming that everything will fit automatically.
Can I Keep the Same Brand and Packaging Style When I Change Manufacturers?
Yes.
Changing manufacturers does not mean changing your brand identity.
You can keep your existing:
- brand name
- logo
- brand colors
- product naming system
- SKU structure
- packaging direction
The new manufacturer mainly needs to confirm that the product and packaging structure are compatible.
Read more: Can I Use My Own Packaging Design for Private Label Lashes?
Do I Need to Tell the New Manufacturer Who My Current Supplier Is?
No.
The new manufacturer does not need the identity of your current supplier in order to evaluate the product.
What matters is the product itself.
You can provide:
- the old approved sample
- the current unsatisfactory sample
- your product photos
- your SKU information
- your estimated order quantity
- the details that must stay the same
- the details you want improved
Your current supplier’s name is not necessary unless you have a specific reason to share it.
Should I Move My Entire Collection at Once?
Usually, you do not need to.
If you have many SKUs, it can be more practical to begin with one representative product.
You might choose:
- your best-selling SKU
- the product with the biggest quality problem
- the product due for the next reorder
- a product that represents the general quality level of your collection
This allows you to evaluate the new manufacturer without moving every product at the same time.
Read more about switching lash suppliers without changing your existing products.
What Should I Check in the New Manufacturer’s Sample?
The new sample should be compared directly with your old approved product.
Depending on the product, you may want to check:
- overall visual similarity
- softness
- density
- curl balance
- length transition
- spike or wispy placement
- band or base structure
- symmetry
- tray presentation
- overall feel
It is useful to compare the samples side by side.
Do not only ask whether the new sample is “good.”
Ask whether it matches the approved characteristics that matter to your brand.
What If the First New Sample Is Not Close Enough?
The first sample is also a test of how well the manufacturer responds to feedback.
If the first version is not right, explain the difference clearly.
For example:
- “The sample is softer than the current bad batch, but still not as soft as the old approved version.”
- “The density is still too high.”
- “The curl is closer, but the outer section is too long.”
- “The spikes need to be more defined.”
- “The tray presentation needs to look closer to our existing collection.”
Specific feedback is much more useful than simply saying the sample is wrong.
Can I Test a New Manufacturer Before Stopping Orders with My Current Supplier?
Yes.
You do not need to stop your current supply immediately just because you are evaluating another manufacturer.
You can first:
- send the reference products
- discuss the differences
- receive a new sample
- compare the sample with the old approved version
- confirm revisions if needed
- decide whether the new manufacturer is suitable
This allows you to evaluate the replacement supplier before making a larger supply-chain decision.
What Should I Send to Pingdu Lashes?
If your current supplier has changed your lash quality and you still have an older product that you were satisfied with, you can send us:
- photos of the old approved product
- photos of the current product you are unhappy with
- the physical old sample if available
- the physical current sample if available
- packaging and tray photos
- product or SKU name
- estimated order quantity
- which details must stay the same
- which details you want improved
You do not need to prepare a complete technical specification before contacting us.
The old and new products can provide a practical starting point for comparison.
Your Old Approved Product Can Be More Useful Than a Written Specification
If the product quality has changed over time, the older version you were satisfied with can become your most important reference.
Instead of trying to explain the original product from memory, you can show a new manufacturer exactly what you want to return to.
The process does not begin with moving your whole collection.
It begins with comparing one real product.
Send the old approved product, the current version you are unhappy with, and explain what changed.
Pingdu Lashes can review the differences and discuss sample options before you decide whether to move the product to a new manufacturer.
Visit our Custom Lash Services page to discuss your replacement lash supplier project.
Frequently Asked Questions
Can I use an old lash product as a reference for a new manufacturer?
Yes. If the old product represents the version you approved and were satisfied with, it can be used as an important reference for new sample development.
Should I send both the old and current versions?
If possible, yes. The old version shows what you want, while the current version helps show what changed and what you want to avoid.
What if I do not know the original lash specifications?
You can still begin the evaluation. A physical reference sample can communicate many product characteristics even when a complete technical specification is unavailable.
Can a new manufacturer make the product exactly the same?
A new manufacturer can use your approved product as a target reference, but different materials and production methods may produce differences. Final acceptance should be based on physical sample confirmation.
Do I need to move my entire lash collection to the new manufacturer?
No. You can begin with one representative SKU, compare samples and decide later whether to move additional products.
